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Frequently Asked Questions

Have questions about Pointe Grand? We’ve answered some of the most common inquiries about living options. Whether you’re curious about energy-efficient apartments or apartments for rent, you’ll find the answers here.

What does the Essential Services Package include at Pointe Grand Southlake?

The Essential Services Package is Pointe Grand Southlake's way of bundling everyday conveniences directly into your lease, so more of life is handled before you ever think about it. Inclusions are specific to each community, so reach out and our leasing team will walk you through exactly what's included at Pointe Grand Southlake right now.

How many pets are allowed at Pointe Grand Southlake?

Bring them all, Pointe Grand Southlake welcomes every type of pet with no breed restrictions, no weight limits, and no cap on the number of pets in your home. Contact our leasing team for pet registration details.

What lease terms are available at Pointe Grand Southlake?

Pointe Grand Southlake offers lease terms from 3 to 24 months, giving you room to match the lease to your timeline rather than the other way around. Check our Floor Plans page to see which homes are available for your ideal term, or contact our leasing team to lock in dates.

Does Pointe Grand Southlake have a Preferred Employer Program?

Yes, our Preferred Employer Program offers benefits to team members of participating local employers. Eligibility is confirmed at the community level, so reach out to our leasing team, let them know where you work, and they'll confirm exactly what you qualify for.

How quickly does Pointe Grand Southlake handle maintenance requests?

Routine requests are submitted through the resident portal and handled promptly by our on-site team, while 24-hour emergency maintenance means urgent issues get a response day or night. It's a core part of what the Essential Services Package delivers.

Is parking available at Pointe Grand Southlake?
Yes residents enjoy ample open parking throughout the community. Contact our leasing team with any questions about parking options for your home.
What utilities are included in the rent at Pointe Grand Southlake?
Utility setup and any included services are specific to Pointe Grand Southlake and your lease. Our leasing team will give you the exact breakdown what’s included, what’s residentestablished, and how Hassle Free Living fits in so contact us before movein and there will be zero surprises on your first bill.
Does Pointe Grand Southlake host community events?

Our on-site team hosts resident events throughout the year, from casual get-togethers to seasonal celebrations. It's one of the easiest ways to meet neighbors and one more reason the community feels like more than an address. Follow our social channels or ask the leasing office what's coming up next.

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The Pointe Grand Difference