Skip to main content

Frequently Asked Questions

Have questions about Pointe Grand? We’ve answered some of the most common inquiries about living options. Whether you’re curious about energy-efficient apartments or apartments for rent, you’ll find the answers here.

Does Pointe Grand offer reserved parking spaces?

Reserved parking spots are available for $50 per month. You can request a spot by contacting the leasing office, and the fee will be added directly to your monthly account ledger. Spaces are limited and assigned based on current availability.

How is your application screening process different?

Our screening process goes beyond the standard to create opportunities for those who may have lower credit scores and higher debt from things like overdue medical bills, outstanding student loans, and past eviction struggles. We have a secondary, detailed screening review to offer more move-in options to ensure you can have the home you deserve. We don't just let an algorithm decide if you can live in a Pointe Grand community, we have a team that looks at the whole picture and understands life can throw unexpected challenges that may affect your credit and financial future. We're here to help you have a beautiful home in spite of those challenges. We see you as people, not a number.

What do I need to qualify to rent?

Our rental criteria are simple and clear to help you qualify easily. You can view our detailed “Rental Criteria” information sheet or reach out to our leasing office anytime if you have questions.

What does the Essential Services Package include at Pointe Grand Timber Ridge?
The Essential Services Package is Pointe Grand Timber Ridge’s way of bundling everyday conveniences directly into your lease, so more of life is handled before you ever think about it. Inclusions are specific to each community, so reach out and our leasing team will walk you through exactly what’s included at Pointe Grand Timber Ridge right now.
How many pets are allowed at Pointe Grand Timber Ridge?

Pointe Grand Timber Ridge welcomes your pets with no breed restrictions and no weight limits. We gladly allow up to 4 pets per home. Contact our leasing team for pet registration details.

What lease terms are available at Pointe Grand Timber Ridge?
Pointe Grand Timber Ridge offers lease terms from 7 to 24 months, giving you room to match the lease to your timeline rather than the other way around. Check our Floor Plans page to see which homes are available for your ideal term, or contact our leasing team to lock in dates.
Does Pointe Grand Timber Ridge have a Preferred Employer Program?
Yes, our Preferred Employer Program offers benefits to team members of participating local employers. Eligibility is confirmed at the community level, so reach out to our leasing team, let them know where you work, and they’ll confirm exactly what you qualify for.
How quickly does Pointe Grand Timber Ridge handle maintenance requests?
Routine requests are submitted through the resident portal and handled promptly by our on-site team, while 24-hour emergency maintenance means urgent issues get a response day or night. It’s a core part of what the Essential Services Package delivers.
Is parking available at Pointe Grand Timber Ridge?
Residents enjoy ample open parking throughout the community. Contact our leasing team with any questions about parking options for your home.
What utilities are included in the rent at Pointe Grand Timber Ridge?
Utility setup and what’s included varies by lease. We’ll give you the exact breakdown, including what’s covered and what you’ll need to set up yourself, plus how the Essential Services Package fits in. Reach out before move-in so there are no surprises on your first bill.
Does Pointe Grand Timber Ridge host community events?
Our on-site team hosts resident events throughout the year, from casual get-togethers to seasonal celebrations. It’s one of the easiest ways to meet neighbors and one more reason the community feels like more than an address. Follow our social channels or ask the leasing office what’s coming up next.
Ready To Discover

The Pointe Grand Difference

Tour Today