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Frequently Asked Questions

Have questions about Pointe Grand? We’ve answered some of the most common inquiries about living options. Whether you’re curious about energy-efficient apartments or apartments for rent, you’ll find the answers here.

What do I need to qualify to rent?

Our rental criteria are simple and clear to help you qualify easily. You can view our detailed “Rental Criteria” information sheet or reach out to our leasing office anytime if you have questions.

What does the Essential Services Package include at Pointe Grand New Berlin?
The Essential Services Package is Pointe Grand New Berlin’s way of bundling everyday conveniences directly into your lease, so more of life is handled before you ever think about it. Inclusions are specific to each community, so reach out and our leasing team will walk you through exactly what’s included at Pointe Grand New Berlin right now.
How many pets are allowed at Pointe Grand New Berlin?

Pointe Grand New Berlin welcomes your pets with no breed restrictions and no weight limits. We gladly allow up to 4 pets per home. Contact our leasing team for pet registration details.

What lease terms are available at Pointe Grand New Berlin?
Pointe Grand New Berlin offers lease terms from 7 to 24 months, giving you room to match the lease to your timeline rather than the other way around. Check our Floor Plans page to see which homes are available for your ideal term, or contact our leasing team to lock in dates.
Does Pointe Grand New Berlin have a Preferred Employer Program?
Yes, our Preferred Employer Program offers benefits to team members of participating local employers, including active-duty and retired military. Eligibility is confirmed at the community level, so reach out to our leasing team, let them know where you work, and they’ll confirm exactly what you qualify for.
How quickly does Pointe Grand New Berlin handle maintenance requests?

Residents submit maintenance requests through the resident portal, and the on-site team handles them in the order received. Emergency maintenance is available 24 hours a day for urgent issues. The leasing team can explain what qualifies as an emergency and what response times look like.

Is parking available at Pointe Grand New Berlin?
Private detached garages are available for residents who want covered storage or an extra layer of convenience. Contact our leasing team about current parking and garage availability.
What utilities are included in the rent at Pointe Grand New Berlin?

Utility responsibility at Pointe Grand New Berlin is set out in your lease, and the leasing team can walk you through what is included and what you set up yourself before you sign. The Essential Services Package is billed monthly with rent.

Does Pointe Grand New Berlin host community events?
Our on-site team hosts resident events throughout the year, from casual get-togethers to seasonal celebrations. It’s one of the easiest ways to meet neighbors and one more reason the community feels like more than an address. Follow our social channels or ask the leasing office what’s coming up next.
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