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Frequently Asked Questions

Have questions about Pointe Grand? We’ve answered some of the most common inquiries about living options. Whether you’re curious about energy-efficient apartments or apartments for rent, you’ll find the answers here.

Does Pointe Grand offer reserved parking spaces?

Reserved parking spots are available for $50 per month. You can request a spot by contacting the leasing office, and the fee will be added directly to your monthly account ledger. Spaces are limited and assigned based on current availability.

Do you offer first responders, teachers, or educators discounts?

Absolutely. Our communities exist because of the people who protect, serve, teach, and care for the neighborhoods around them. Through our Preferred Employer Program, we proudly offer special incentives for military members, veterans, first responders, educators, and other public servants who make our communities stronger.

It’s our way of honoring the people who show up for others every single day. Reach out to your local leasing team to learn how this program can help make your next home even more attainable.

What is “attainable housing”?

We’re focused on serving the residents who are feeling the housing crisis the most, “the missing middle”

 At Pointe Grand, “attainable housing” isn’t a program, it’s a commitment. We believe people shouldn’t have to choose between affordability and quality, so we’ve built communities that deliver a true, elevated living experience at a price that actually makes sense for lower- to middle-income households.

How is your application screening process different?

Our screening process goes beyond the standard to create opportunities for those who may have lower credit scores and higher debt from things like overdue medical bills, outstanding student loans, and past eviction struggles. We have a secondary, detailed screening review to offer more move-in options to ensure you can have the home you deserve. We don't just let an algorithm decide if you can live in a Pointe Grand community, we have a team that looks at the whole picture and understands life can throw unexpected challenges that may affect your credit and financial future. We're here to help you have a beautiful home in spite of those challenges. We see you as people, not a number.

What is your Essential Services Package?

Our Essential Services Package is a monthly convenience package that includes fiber WiFi internet, pest control, trash removal, tenant liability insurance, and valet doorstep recycling and trash pickup.

What do I need to qualify to rent?

Our rental criteria are simple and clear to help you qualify easily. You can view our detailed “Rental Criteria” information sheet or reach out to our leasing office anytime if you have questions.

What does the Essential Services Package include at Pointe Grand DeLand?

Inclusions are specific to each community, so reach out and our leasing team will walk you through exactly what's included at Pointe Grand DeLand right now. The Essential Services Package is Pointe Grand DeLand's way of bundling everyday conveniences directly into your lease, so more of life is handled before you ever think about it.

How many pets are allowed at Pointe Grand DeLand?

Pointe Grand Deland welcomes your pets with no breed restrictions and no weight limits. We gladly allow up to 4 pets per home. Contact our leasing team for pet registration details.

What lease terms are available at Pointe Grand DeLand?

Pointe Grand DeLand offers select lease terms from 6 to 24 months, giving you room to match the lease to your timeline rather than the other way around. Check our Floor Plans page to see which homes are available for your ideal term, or contact our leasing team to lock in dates.

Does Pointe Grand DeLand have a Preferred Employer Program?
Yes, our Preferred Employer Program offers benefits to team members of participating local employers, including active-duty and retired military. Eligibility is confirmed at the community level, so reach out to our leasing team, let them know where you work, and they’ll confirm exactly what you qualify for.
How quickly does Pointe Grand DeLand handle maintenance requests?

Emergency maintenance is available 24 hours a day, so urgent issues get a response day or night. Routine requests go through the resident portal and are handled promptly by our on-site team. It's a core part of what the Essential Services Package delivers.

Is parking available at Pointe Grand DeLand?
Residents enjoy ample open parking throughout the community, and private detached garages are also available for those who want covered storage or an extra layer of convenience. Contact our leasing team about current garage availability.
What utilities are included in the rent at Pointe Grand DeLand?
Utility setup and what’s included varies by lease. We’ll give you the exact breakdown, including what’s covered and what you’ll need to set up yourself, plus how the Essential Services Package fits in. Reach out before move-in so there are no surprises on your first bill.
Does Pointe Grand DeLand host community events?
Our on-site team hosts resident events throughout the year, from casual get-togethers to seasonal celebrations. It’s one of the easiest ways to meet neighbors and one more reason the community feels like more than an address. Follow our social channels or ask the leasing office what’s coming up next.
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The Pointe Grand Difference